Support Policy

Support Policy

1. Support Channels: We offer support primarily through as email, phone support, etc. The availability and response times for each channel may vary.
2. Support Availability: Support is available 9AM to 6PM hours days of the week. Responses outside of these hours may occur but are not guaranteed until the next available support period.
3. Types of Support Provided:
• Technical Support: Assistance with technical issues related to our platform or services.
• Account Support: Help with account management, including login issues and profile settings.
• Product or Service Support: Guidance on using specific products or services offered on our platform.
4. Support Response Times: We strive to respond to all support inquiries within 24 hours during regular business hours. Response times may be longer during peak periods.
5. Limitations of Support: Our support team may not be able to assist with:
• Issues unrelated to our platform or services.
• Customization requests that are outside the scope of our standard offerings.
• Training or consulting beyond basic product usage.
6. Feedback and Suggestions: We value your feedback and suggestions for improving our support services. Please contact us with any recommendations or concerns.
7. Contact Us: For support inquiries, please contact as email address  raytools.india@gmail.com  or phone number +91 9687919595.